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Frequently Asked Questions

What do you specialize in?

Personal Styling & Custom Bow ties and Suspenders

What are the rates of your services?

Rates vary by the hour for personal styling and personal shopper services.  Please contact us directly for rates.

What type of warranty do you provide (on custom work)?

Our products have a lifetime warranty for any defects in materials or craftsmanship. Failures caused by accidents, normal wear and tear or improper care are not covered under our warranty.

Proof of purchase is required for all warranty claims.  If you need to file a warranty claim please contact customer service at [email protected] or call us at 810-637-1693.

What is your cancellation and refund policy?

If you are not 100% satisfied with your purchase, you can return the product to receive a store credit or do an equal exchange (the product for another product with equivalent value). If product is priced more than the original purchase you will receive a credit and you must cover the difference in price. If product is priced lower you will receive a store credit for the difference in price. This does not apply to customized orders.

You can return a product for up to 10 days from the date you purchased it. Any product you return must be in the same condition you received it and in the original unopened packaging. Please keep the receipt or invoice.

Shipping costs for returned items must be paid by the customer.

Any custom order cancelled after deposit has been paid will incur a non-refundable $25.00 retainers fee.

There are NO-REFUNDS on completed and/or shipped custom orders! All sales are final on custom orders!

What is your shipping policy?

Please allow 24-48 hours for your order to be processed.

Once your order is processed you will recieve email updates with pick-up or shipping information.

Orders are typically shipped 48-72 hours after processing.

If you would like overnight shipping please message us directly for the options available.